How can I change or cancel a reservation?
To make amendments to, or to cancel a reservation, please call us on 020 3633 1006, 9am - 5pm, Monday to Saturday.
Can I book an extra bed?
We can offer a small fold-away bed suitable for an adult or child. Please notify us by phone prior to your arrival if you require this. An extra bed is charged at a rate of £25 per night for a child (under 16) and £50 per night for an adult.
What is the cancellation policy?
Deposits are fully refundable on bookings that are cancelled more than 14 days prior to the date of your arrival. Get in touch by email or phone if you wish to cancel or amend your reservation.
What's the check-in policy?
Check-in is from 3pm. Early check-in is based on availability of the room, which can be discussed on the day of your booking.
Where do I check-in?
Check-in is conducted at the Devil's Darling cocktail bar on the first floor of the hotel anytime from 3pm to 11pm.
Do I need a credit card?
You will need a credit or debit card to pre-authorise the remaining payment for your room and any additional charges that you may incur during your stay.
Where can we park?
There is metered parking directly outside of The Napoleon Hotel on Christopher Street. The nearest large car-park is a 5 minute walk away on Great Eastern Street.
What's the easiest way to get to the hotel?
The Napoleon Hotel is serviced by a number of London tube lines including the Northern, Hammersmith & City, Central, Circle and Metropolitan. The nearest tube stations are Liverpool Street, Moorgate, Old Street, and Shoreditch High Street. City Road (a 60 second walk away) is serviced by buses 21, 43, 76, 141, 214 and 271. There is also a Santander bike park directly opposite the hotel.
Can I bring a pet?
You most certainly can. We allow small dogs and cats in the The Napoleon Suite and in Sack, but not in Black Rock or The Devil's Darling. Pet lodgings are charged at £35 per night.
Do you have an elevator?
Unfortunately The Napoleon Hotel is too small to warrant an elevator larger than the one we use to deliver food and drink to your room. Please bear in mind that The Napoleon Suite is on the second floor of the Hotel, so a little light exercise is necessary to get you to where you need to be.
Is smoking permitted?
The Napoleon Hotel is an entirely smoke-free zone.
What is the check-out policy?
We kindly ask guests to check-out before 11am on the day of their departure. The Napoleon is a keyless hotel so guests are simply free to leave.
Can I get a copy of my bill?
We will email you a copy of your final bill.
Subscribe to our irregular newsletters for news and promotions.